Policies, plainly written.

Last updated October 2026. Questions about anything on this page? Email [email protected].

Privacy policy

We collect only what we need to answer your message and fulfill your order. That typically means your name, email address, business name, shipping address, and the details of what you ordered.

If you send us your Google Business Profile link so we can program a card, we use it only for that purpose. We don't sell, rent, or trade your information to anyone.

• Order details are shared only with the payment and shipping providers needed to complete your order.
• Your cart is stored locally in your browser. It is not sent to us until you submit an order request.
• This site does not use advertising cookies. If we add analytics in the future, this page will say so.
• You can ask us to delete the information we hold about you at any time by emailing us.

Terms of service

By placing an order with Handheld Reviews, you agree to these terms. Orders are confirmed by email after we receive your request and payment. Prices are listed in US dollars and may change without notice, though the price you're quoted is the price you pay.

You're responsible for providing an accurate Google Business Profile link (or the business name and city we need to find it). If a card is programmed to the wrong profile because of incorrect information, we'll reprogram it—reprogramming fees may apply after the first year.

Handheld Reviews is an independent product and is not affiliated with, endorsed by, or sponsored by Google. Google's review policies apply to reviews left by your customers. We do not offer incentives for reviews and we do not control what customers write.

To the extent permitted by law, our liability for any claim related to a product is limited to the amount you paid for that product.

Shipping & returns

Processing. Stock orders ship from San Diego within 1–2 business days. Custom-branded orders ship within 5–7 business days after you approve your digital proof.

Shipping. Standard shipping is free on orders over $50. Orders under $50 ship at a flat rate of $5.99. We currently ship within the United States; for international orders, email us for a quote before purchasing.

Returns. Stock cards can be returned within 30 days of delivery if they are unused and in their original packaging. Contact us first so we can send a return label. Refunds are issued to the original payment method once we receive the cards.

Custom orders. Custom-branded cards are made specifically for you and are non-returnable unless they arrive damaged or defective. If something is wrong with your custom order, tell us within 7 days of delivery and we'll make it right.

Damaged or missing orders. If your order arrives damaged or doesn't arrive at all, email us within 7 days of the expected delivery date with a photo if possible. We'll replace or refund it.

Lifetime replacement guarantee

Every Handheld card is covered by a lifetime replacement guarantee. If the NFC chip or card stops working under normal use, we'll replace it free. Just send us a note and your order number.

The guarantee covers manufacturing defects and failed chips. It doesn't cover lost or stolen cards, intentional damage, or normal cosmetic wear after years of use. When in doubt, ask—we're reasonable people.

Reprogramming. If your review link changes within the first year, we'll reprogram your cards free. After the first year, reprogramming is a flat $5 per card plus return shipping.

Contact

Handheld Reviews
1800 1st Ave
San Diego, CA 92101
[email protected]
(619) 629-2619

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